If your game keeps crashing or freezing, please follow these steps:
- Check your connection.
- Force-close the application and restart it. After doing so, make sure you are logged in to the network again
- Uninstall and re-install the application if the previous steps have not fixed the issue
- Restart your device
Should you still have any issues, please contact our support team at firstname.lastname@example.org with the following information:
- What game are you playing?
- Device make & model (i.e. Samsung Galaxy S5)
- Operating system & version (i.e. Android 4.0.3)
- Are you using WiFi, 3G, or LTE?
- What is the telephone number of your mobile device?
- What version of the game are you using?
- Can you provide details of the issue? If possible, can you provide any screenshots of the issue?