If your game keeps crashing or freezing, please follow these steps:

  • Check your connection. 
  • Force-close the application and restart it. After doing so, make sure you are logged in to the network again
  • Uninstall and re-install the application if the previous steps have not fixed the issue
  • Restart your device

Should you still have any issues, please contact our support team at games@airtel.com with the following information:

  • What game are you playing?
  • Device make & model (i.e. Samsung Galaxy S5)
  • Operating system & version (i.e. Android 4.0.3)
  • Are you using WiFi, 3G, or LTE?
  • What is the telephone number of your mobile device?
  • What version of the game are you using?
  • Can you provide details of the issue? If possible, can you provide any screenshots of the issue?